8 months ago

Microsoft opens Windows 10 to Apple, Android apps

Microsoft hopes to get more people using the next version of its Windows software on all kinds of devices by giving them access to many of the same apps they're already using on Apple or Android phones.

In a major strategy shift, a top exec read more...



9 months ago

How hospitals, nursing homes keep deadly 'superbug' outbreaks secret

ROSWELL, New Mexico - The outbreak started in January 2014.

That's when a resident of the Casa Maria nursing home here was diagnosed with Clostridium difficile, a highly contagious and potentially deadly "superbug" that plagues hospitals, n read more...



9 months ago

Thomson Reuters: Customer Zone - Home



We get redirected here are taking the next step to revolutionise

the registration process allowing you to have

access to both My Account and C read more...



11 months ago

The Real Cost of Bad Customer Service

Waiting too long to be served at a restaurant, rudeness over the phone, inability to listen properly, not providing adequate information and unfriendliness: these are a few of my pet peeves when it comes to customer service. More often than not, I read more...



11 months ago

Gap names Key to 'customer experience' post, eliminates creative director position

NEW YORK - read more...



11 months ago

The 6 best words in customer service

Two comedians can tell the exact same joke, with the same timing, and one will have people rolling in the aisles while the other will get blank stares and an awkward golf clap. The joke itself may not even be funny, but the difference can come dow read more...



11 months ago

3 Ways to Increase Customer Retention, Boost Profits

2015-03-02-CustomerThinkLogo.jpgread more...